We send your order as insured package. We work together with DHL, applying each package with a tracking number. Each shipment is insured with 500 €, protecting you from any shipping risks. Worldwide free delivery over 200 € value of goods.
The duration of delivery depends on the method of payment. Orders via PayPal and Direct Money Transfer are ready for shipping within 24 hours. The prepaid orders will be dispatched as soon as we received the payment on our bank account. The bank processing can take up to one week. At times of great demand and parallel orders it can happen that an article is not available anymore, even though it was still marked as available when you ordered. In that case you will be immediately notified and our customer service will help you finding a suitable alternative.
With your order you will receive a tracking, enabling you to constantly check the status of your order on the DHL page. With this feature you will be able to exactly find out when to await your package: www.dhl.de
For orders which are sent beyond Germany import taxes, duty fees and duty costs can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office.
DHL will try to reach you twice: If the mailman does not meet you personally, he will leave the package with your neighbors. If the mailman does not meet anybody on second attempt, the package will be stored at your local post office, and you will have seven work days time before it will be send back to us.