Country of delivery

FAQ

Shopping

We aim to process your order as quickly as possible which means there may be times when we are unable to change any of the details you have given us. This may include order cancellations, shipping address amendments or changing any items in your order.

We offer you 14 days to cancel the contract. You will need to advise us of this in writing so we can issue you with a full refund and we would ask you to return the cancelled items to us. For more details please see our returns policy section. If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, or if you need any further assistance, please contactour Customer Service Team.

Type your code into the discount codes box at your Shopping Cart, and click ‘Apply Code’ to apply it to your order. Please notice: You can only use one coupon per order. Additionally, cash or crediting a balance is not possible.

We like to give you plenty of payment options: PayPal, Bank Transfer and Credit Card.

PayPal is the payment method for a quick, simple and safe payment of your online order. You don´t even need to be registered on PayPal before placing your order as you can do the registration during the order process. You will be automatically linked with the PayPal portal once you have chosen PayPal as your payment method. Now you can log in or set up a new account by connecting your PayPal account either with your Credit Card or bank account. All data will be saved only by PayPal and can be used for future payments without the need to enter your details again.

By paying via Bank Transfer you will receive an order confirmation via e-mail. That mail contains the invoice amount, our account details, your OrderID and all other relevant order information. Your order will be processed as soon as we received the full amount. Please note that the processing time of the bank can take up to 5 business days for international bank transactions.

Shop and pay safely with your credit cards. Credit Card Payments runs via PayPal PLUS. We accept VISA, Mastercard or American Express. Whatever payment method you choose, with PayPal your financial details are safe. So you can shop with the freedom and flexibility you need. For your payment you need a valid credit card (VISA, Mastercard or American Express). Just type in the credit card number and the CVC2 code. (That's the code on the back of your card). And that's it. That's all you have to do. Please note that the payment is not deducted from your credit card until we ship your order!

Browse the website using the shop category links at the top of the web page. Alternatively, use the drop down filtered search menus, which are accessed by pressing the search link at the top of the web page.

If you know exactly what you want, you can also just type the product name or description into our text search box. When you've found something you like, select the desired size and click 'Add To Cart'. You can then continue shopping or go to the checkout via the 'Open Shopping Cart' link at the top right of the page. Then once you've checked all your details are correct, press 'Buy Now' and you're done! We'll send you an email to confirm your order details.

Avaibility

The website automatically hides from view items and sizes out of stock on the website, so if the item or size you require is not showing, we're sold out I'm afraid. But please, either find an alternative or check back as stock levels and products are updated daily. We are unable to provide information on when stock will become available.

The website automatically hides from view items and sizes out of stock on the website. We are sorry if the item or size you require is not showing, as this this means we are sold out of that item. Please, either find an alternative or check back on the website at a later date as stock levels and products are updated daily. Additionally, you can press 'Notify me, when my size is in stock again' next to every article and you'll getting an email if your size is available again.

My Account

Once you have signed up, you'll be able to log into 'My Account' anytime you want. This is where you go if you want to change your password, email address, or address details. If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date.

When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you can't remember your password, just type your email address in to the 'Forgot your Password?' box on the sign-in page, and you'll be given instructions on how to reset your password. You can change your password, main email address or any of your other details at any time just by signing in to 'My Account'. Please notice: It's possible that your account after password request is blocked 24 hours for security reasons.